MSUFCU’s Ashbrook to join speaker faculty at Bank Automation Summit U.S. 2025

MSUFCU’s Ashbrook to join speaker faculty at Bank Automation Summit U.S. 2025

Ashleigh Ashbrook, vice president of digital service experience at Michigan State University Federal Credit Union, will join the Bank Automation Summit U.S. 2025 speaker faculty.  The summit, which takes place March 3-4 at the Hilton Nashville Downtown in Nashville, Tenn., will provide two days of insight from industry experts on ways financial institutions are benefiting…

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Armed Forces Bank boosts fraud prevention in 2024

Armed Forces Bank boosts fraud prevention in 2024

Dickinson Financial Corp., the holding company for $1.3 billion Armed Forces Bank, implemented an automated proactive monitoring and anomaly-detection system in the fourth quarter of 2023 that allows the bank to identify fraud before clients are aware it is happening.  The $3.9 billion holding company of Armed Forces Bank and $2.6 billion Academy Bank selected…

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Wells Fargo opens innovation hub in California

Wells Fargo opens innovation hub in California

Wells Fargo’s Innovation Center in Menlo Park, Calif., is hosting meetings with partners and venture capital firms after opening in May.  “We are using this space to uncover new ways to collaborate internally, with customers, and partners, using skills across areas like research, emerging technology, product, strategy and operations to create solutions for our clients,”…

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Commonwealth automates majority of underwriting with AI

Commonwealth automates majority of underwriting with AI

Commonwealth Credit Union is using Zest AI’s underwriting solution to speed up customer service and improve risk modeling and accuracy of underwriting.  “Seventy percent to 83% of all our loan underwritings are automated now,” Chief Growth Officer Jaynel Christensen told Bank Automation News. The $2 billion credit union started working with Zest AI in 2021…

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Ally focuses on digital experience in face of outflows

Ally focuses on digital experience in face of outflows

Ally Financial expects deposits to flow out as interest rates go down, but it is looking to digital tools and experiences to maintain — and even grow — deposits.  “Our focus remains on providing a great customer digital experience while simultaneously demonstrating efficiency by adapting to different operating environments” like a low-rate cycle, Russ Hutchinson,…

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Fifth Third’s tech spend jumps 5% YoY

Fifth Third’s tech spend jumps 5% YoY

Fifth Third Bank’s overall noninterest expenses increased in the third quarter driven by higher technology and communication spend.  The $214 billion bank saw a $23 million increase from Q2 in noninterest expenses in the third quarter to $1.24 billion, driven by continued investments in its technology and branches, according to its earnings supplement released today. …

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