Connecticut Children’s, Xerox partner on AI-powered care delivery initiative
Pediatric health system Connecticut Children’s is expanding its partnership with Xerox by introducing an AI-powered offering aimed at streamlining care delivery while improving patient outcomes.
Hartford-based Connecticut Children’s is utilizing AI to allow emergency department nurses to prepare more effectively for procedures and use predictive analytics to reduce heart-associated risks in pediatric cancer patients.
Through the expanded partnership, Xerox is utilizing its AI platform in three main areas: to improve emergency department efficiency, for cardiotoxicity risk prediction and to advance census forecasting.
The companies plan to address emergency department efficiency whereby AI-enabled recommendations will help nurses by analyzing data from comparable cases to recommend the necessary supplies and medications for common emergency cases and procedures.
The aim is to save time and ensure resources are available to patients, families and physicians more quickly.
In the area of cardiotoxicity risk prediction in pediatric oncology, AI tools will permit providers to identify at-risk patients early on and implement preventative measures, which may result in enhancing long-term outcomes for pediatric patients.
Xerox’s AI-driven predictive analytics will also be used to enhance census forecasting, allowing for more precise patient volume predictions, optimized resource allotment, cost efficiency and improved patient care.
In addition, Xerox will become the sole print technology vendor for Connecticut Children’s new clinical tower, which is scheduled to open in late 2025.
“Xerox is proud to collaborate with Connecticut Children’s to bring AI-powered solutions to life in ways that transform healthcare,” Steve Bandrowczak, chief executive officer at Xerox, said in a statement.
“Our work together not only enhances operational efficiency but also supports better decision-making and patient outcomes. This partnership represents a new frontier in healthcare innovation.”
Bob Duncan, COO of Connecticut Children’s, said embracing advanced AI technologies permits his organization to give its caregivers more time with their patients.
“By adopting these innovative tools thoughtfully and strategically, Connecticut Children’s is reimagining pediatric healthcare, ensuring that the children and families of Connecticut and the region have access to a health system that is embracing technological advancements,” Duncan said in a statement.
THE LARGER TREND
In 2017, Connecticut Children’s tapped healthcare payment tech company InstaMed to manage patient payments, integrating InstaMed’s technology with the hospital’s Epic EHR.
In 2016, a survey from Xerox’s health division revealed that patients and the healthcare professionals providing and insuring their care showed a major disconnect in who takes the most responsibility. According to the survey, patients think they manage their healthcare, while providers and payers think it is up to the healthcare professionals.
In 2024, CancerX launched its 2025 Accelerator cohort, which concentrates on transforming digital innovation and AI offerings in cancer care, and a partnership with KidsX, a community of pediatric hospitals, to create unique opportunities for startups in pediatric oncology.
The KidsX collaboration aims to emphasize a shared commitment to improving outcomes for children with cancer and provide a platform for startups to affect this vital area significantly.
That same year, Zarminali Health, a multispecialty pediatric practice group, launched with $40 million in seed funding in a round led by General Catalyst, which included a venture debt facility.
The Chicago-based hybrid care company integrates technology, specialists and services to provide outpatient coordinated pediatric primary and specialty care. The company used the funds to fulfill its go-to-market strategy and support opening physical locations.
